Question 1

Does the free version provide a free URL?

Accepted Answer

Yes, each free version has a set of free URLs, the URL is AAA.wixsite.com/BBB/ (Note: AAA and BBB are user-defined)

Question 2

Does WiX have a refund mechanism?

Accepted Answer

WiX.com has a 14-day refund mechanism, if you need a refund, please do not use what it gives away for free

Question 3

I have multiple domains, can they be bound to the same website?

Accepted Answer

Yes, WiX.com supports six additional domains connected to the same website EX: Suppose I have the following three URLs, all of which can be set to connect to the same WiX website www.aaa.com, www.bbb.com , www.ccc.com

Question 4

Can the WiX website and background be bought out? That is, use your own Hosting / Server for hosting?

Accepted Answer

The finished web pages of Wix cannot be exported to other platforms or installed on any server. If you want to connect your own domain name and use the email address with the same name, you need to upgrade the advanced service plan. The upgrade fee already includes web hosting and website security SSL certificate.

Question 5

Since we do not have a corporate credit card, are checks acceptable in addition to paying with a credit card for the WiX Premium plan?

Accepted Answer

Currently, the Wix Upgrade Plan payment method only accepts credit cards, including VISA, Master Card, American Express, Discover, JCB, Diners and UnionPay cards. No other payment method is supported. If the user does not change the credit card number and other information, the fee for the next year will be debited from the same credit card account. Users need to ensure that the credit card is still valid before the expiry date to avoid being offline due to the expiry of the webpage.

Question 6

I already have a domain, can I bind it to the WiX website host? How to set DNS parameters?

Accepted Answer

###First step### Please log in to your WiX management page first, and add your domain name to the Domain of "Domains & Mailboxs" ###Second step### (if you The domain is not purchased on the WiX website, you need to set the second step) Method 1: Point the NS records of your DNS server to the following places ns12.wixdns.net (216.239.36.101) ns13.wixdns.net (216.239.38.101 ) Method 2: You have your own DNS server and just want to direct website traffic to the WiX host Assume your URL is yourdomain.com for yourdomain.com, A record is 23.236.62.147 for www.yourdomain.com, CNAME The record is www118.wixdns.net for m.yourdomain.com, the CNAME record is www118.wixdns.net

Question 7

Q7 . 如果我沒有明確的設計想法，Indigo 可以提供協助嗎？

Accepted Answer

A7. 當然可以。即使您目前沒有具體的設計想法，我們的設計師也樂意與您進行深入溝通，了解您的業務目標和品牌定位，並在此基礎上提出專業的設計建議。在獲得您的認可後，我們將共同確立設計方向並著手執行，請您放心將專案交給我們。

Question 8

Q8 . 我想不出設計的想法，但還是可以委託嗎？

Accepted Answer

如果您暫時沒有明確的設計想法，我們的設計師將與您溝通並提出一些建議。在徵得您的同意後，我們將確定設計方向並開始製作。請放心交給我們。

Question 9

Q9 . 如果我沒有提供設計所需的圖片素材怎麼辦？

Accepted Answer

A9. 若您缺乏合適的圖片素材，我們的設計師可以為您推薦符合設計風格的免費圖庫素材。如果您對圖片有更高要求，需要使用付費授權素材，相關費用將由客戶自行承擔。我們將在過程中提供專業建議，如有任何疑問，歡迎隨時諮詢。

Question 10

Q10. 最終設計檔案會以何種格式交付？

Accepted Answer

A10. 我們會根據您的具體需求，提供多種主流的設計檔案格式，包括 Adobe Illustrator (AI 向量檔)、Photoshop (PSD 檔)、XD、PDF、JPEG 以及 PowerPoint。若您有其他特定的檔案格式需求，請在專案啟動前告知，我們將盡力配合。所有交付檔案格式將在項目訂單確認時與您詳細討論並確定。

重要提示： 目前我們不提供 Figma 和 Sketch 格式的設計製作或交付服務。

Question 11

Q11. 如果我需要趕急件或提前交付設計稿件，Indigo 可以配合嗎？

Accepted Answer

A11. 為了確保設計品質與標準化的服務流程，我們通常不會縮短每個專案預設的製作時間。例如，四頁小冊子的初稿製作約需六個工作天，橫幅廣告則約需兩個工作天。我們為各類設計項目設定了明確的製作時間表，旨在幫助客戶更有效地規劃其推廣活動。若您有緊急或提前交付的需求，請務必在專案啟動前與我們溝通，我們將評估可行性並提供相應的解決方案。

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